IT Infrastructure Library

• Is a framework of best practices
• Developed by Office of Government Commerce (OGC), United Kingdom
• Adopted by IT Professionals and Organisations across the globe
• De-facto framework for IT Service Management

Benefits of ITIL Certification

For Organisations

• Increased Productivity of your key IT Professionals
• Increased Operational Efficiency
• Improvement in overall IT Service Management Skills
• Provides Competitive Edge

For IT Professionals

• New Skills development
• Increased Job Performance
• Increased Credibility and Value
• Career growth opportunities

Following diagram illustrates ITIL Certification Scheme

Courses & Certifications

• ITIL 2011 Update Foundation
• ITIL Intermediate – Capability Track
• ITIL Managing Across Lifecycle (MALC)
• ITIL Expert Program